A new teaching tool is coming: the Wells Fargo Case. We reconstituted all the details of this 10-year long story of over-selling. This affair cost Wells Fargo its place of most-valued bank in the US, on top of hundreds of million dollars fine and the forced departure of several executives.
The teaching note exposes how a strategic breakthrough, cross-selling, came to backfire and, more importantly, how top management waited too long before acknowledging the issue. A typical situation met in Error Management Cases.
The case is available at TheCaseCentre. It complements the error management collection that already comprises of cases on the collapse of the Fortis bank, the rogue trading affair at Société Générale and the Dieselgate at Volkswagen.
We also keep at your disposition our curriculum for a 60-hour Masters/MBA/executive education course on error management. Check our website for the latest presentations of our students.